Merge branch 'fix_doc_rejected_user' into '1.4.x'

[doc] updated FAQ documentation for blocked account reactivation

See merge request !252

doc/user/faq.rst

@@ -262,43 +262,70 @@ list`_.
 What is a supervisor?
 ---------------------
 
-A supervisor is a recognized person on the platform. The supervisor is generally a
-person that holds a senior position in a laboratory/research institute.
+A supervisor is a recognized person on the platform. The supervisor is
+generally a person that holds a senior position in a laboratory/research
+institute or company.
 
 
 Why do I need a supervisor to start using the |project| platform?
 -----------------------------------------------------------------
 
-A supervisor ensures that you belong to a research group and that you follow
-the |project| platform terms of use. In order to register you need to specify
-the username of a supervisor on the platform. After you have validated that your email
-is correct, a request will then be made to him in order to validate your account.
+Supervisors ensure you belong to a work group.  They are institutionally
+responsible that you follow the |project| platform terms of use.  To
+successfully register, you'll need to specify the username of a *currently
+existing* supervisor on the platform.  After you have validated your e-mail
+address, a request will be made to such an user in order to confirm your
+registration.  Once the supervisor has confirmed your affiliation, your account
+becomes active and you can use the platform.  Re-activation is required after a
+period of time (usually every year).
 
-If your supervisor is not registered on the platform, please do tell him to register
-on the beat platform and to make a request to become a supervisor. Once his account
-is created, you will then be able to make a supervision request to him.
+If your supervisor is not registered on the |project| platform, ask them to
+register, and to make a request to become a supervisor (see text below).  Once
+their account is created, you will then be able to make a supervision request
+to them.
+
+
+My account got blocked for various reasons, how do I unblock it?
+----------------------------------------------------------------
+
+The procedure for re-activating your account is the following:
+
+* Go to the `sign in`_ page and follow the ``reactivation`` process or
+  directly click on the following link to `reactivate an account`_.
+* Fill in the form: username, password (the ones used when creating your
+  profile), and supervisor username: any supervisor registered on the |project|
+  platform (note that it should be someone willing to supervise you).  Please
+  refer to the paragraph above for why this necessary.
+* Once the form is completed click on the ``Reactivation request`` button.
+* An email will be sent to the supervisor who has a few days to accept your
+  supervison request.
+* You will be informed if your supervisor has accepted or rejected your
+  application.
+* If no information is given by the assigned supervisor, you will be allowed to
+  make a new supervision request after a few days.
 
 
 How do I become a supervisor on the |project| platform?
------------------------------------------------------------------
+-------------------------------------------------------
 
-As stated above, a supervisor ensures that his supervisees belong to a research group and follow
-the |project| platform terms of use.
+As stated above, a supervisor ensures that their supervisees belong to a
+research group and follow the |project| platform terms of use.
 
 To become a supervisor, there are two ways.
 
 * Sign up on the platform and `register as a supervisor`_.
 
-    After you have validated that your email is correct, a request will then be made to
-    the |project| admins in order to validate your account. After checking, that
-    you hold a position in your university/research institute or laboratory, an admin of the
-    platform will accept your request.
-
-* If your position has changed in your university/research institure or laboratory, please do contact us following the contact link on the main page.
+    After you have validated that your email is correct, a request will then be
+    made to the |project| admins in order to validate your account. After
+    checking, that you hold a position in your university/research institute or
+    laboratory, an admin of the platform will accept your request.
 
+* If your position has changed in your university/research institute or
+  laboratory, please do contact us following the contact link on the main page.
 
-    A |project| admin will then check that you really hold a position and will turn
-    your account into a supervisor account in order to let you manage supervisees.
+    A |project| admin will then check that you really hold a position and will
+    turn your account into a supervisor account in order to let you manage
+    supervisees.
 
 
 .. include:: links.rst

doc/user/links.rst

@@ -34,6 +34,8 @@
 .. _on request: mailto:beat.support@idiap.ch
 .. _register: https://www.beat-eu.org/platform/signup/
 .. _register as a supervisor: https://www.beat-eu.org/platform/signup/?registration=supervisor
+.. _reactivate an account: https://www.beat-eu.org/platform/blocked_user_reactivation/
+.. _sign in: https://www.beat-eu.org/platform/login/?next=/platform/
 .. _available databases: https://www.beat-eu.org/platform/databases/
 .. _publicly available experiments: https://www.beat-eu.org/platform/experiments/
 .. _publicly available stored searches: https://www.beat-eu.org/platform/searches/