[doc] updated FAQ documentation for blocked account reactivation

Fixes #506

doc/user/faq.rst

@@ -275,10 +275,32 @@ the username of a supervisor on the platform. After you have validated that your
 is correct, a request will then be made to him in order to validate your account.
 
 If your supervisor is not registered on the platform, please do tell him to register
-on the beat platform and to make a request to become a supervisor. Once his account
+on the |project| platform and to make a request to become a supervisor. Once his account
 is created, you will then be able to make a supervision request to him.
 
 
+My account got blocked for various reasons, how do I unblock it?
+----------------------------------------------------------------
+
+The procedure for re-activating your account is the following:
+
+* Go to the `sign in`_ page. and follow the ``reactivation`` process or directly click on
+the following link to `reactivate an account`_.
+
+* Fill up the form: username, password (the ones used when creating your valid profile),
+and supervisor username: any supervisor registered on the |project| platform (note that it should
+be someone willing to supervise you). If you need a supervisor, please refer to the paragraph above.
+
+* Once the form is completed click on the ``Reactivation request`` button.
+
+* An email will be sent to the supervisor who has one week to accept your supervison request.
+
+* You will be informed if your supervisor has accepted or rejected your request.
+
+* If no information is given by your supervisor, you will be allowed to make a new supervision
+request after a week.
+
+
 How do I become a supervisor on the |project| platform?
 -----------------------------------------------------------------
 

doc/user/links.rst

@@ -34,6 +34,8 @@
 .. _on request: mailto:beat.support@idiap.ch
 .. _register: https://www.beat-eu.org/platform/signup/
 .. _register as a supervisor: https://www.beat-eu.org/platform/signup/?registration=supervisor
+.. _reactivate an account: https://www.beat-eu.org/platform/blocked_user_reactivation/
+.. _sign in: https://www.beat-eu.org/platform/login/?next=/platform/
 .. _available databases: https://www.beat-eu.org/platform/databases/
 .. _publicly available experiments: https://www.beat-eu.org/platform/experiments/
 .. _publicly available stored searches: https://www.beat-eu.org/platform/searches/