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Commit bf1c60f6 authored by Flavio TARSETTI's avatar Flavio TARSETTI
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[doc] updated FAQ documentation for blocked account reactivation

Fixes #506
parent 0828d594
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2 merge requests!2551.4.x,!252[doc] updated FAQ documentation for blocked account reactivation
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......@@ -275,10 +275,32 @@ the username of a supervisor on the platform. After you have validated that your
is correct, a request will then be made to him in order to validate your account.
If your supervisor is not registered on the platform, please do tell him to register
on the beat platform and to make a request to become a supervisor. Once his account
on the |project| platform and to make a request to become a supervisor. Once his account
is created, you will then be able to make a supervision request to him.
My account got blocked for various reasons, how do I unblock it?
----------------------------------------------------------------
The procedure for re-activating your account is the following:
* Go to the `sign in`_ page. and follow the ``reactivation`` process or directly click on
the following link to `reactivate an account`_.
* Fill up the form: username, password (the ones used when creating your valid profile),
and supervisor username: any supervisor registered on the |project| platform (note that it should
be someone willing to supervise you). If you need a supervisor, please refer to the paragraph above.
* Once the form is completed click on the ``Reactivation request`` button.
* An email will be sent to the supervisor who has one week to accept your supervison request.
* You will be informed if your supervisor has accepted or rejected your request.
* If no information is given by your supervisor, you will be allowed to make a new supervision
request after a week.
How do I become a supervisor on the |project| platform?
-----------------------------------------------------------------
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......@@ -34,6 +34,8 @@
.. _on request: mailto:beat.support@idiap.ch
.. _register: https://www.beat-eu.org/platform/signup/
.. _register as a supervisor: https://www.beat-eu.org/platform/signup/?registration=supervisor
.. _reactivate an account: https://www.beat-eu.org/platform/blocked_user_reactivation/
.. _sign in: https://www.beat-eu.org/platform/login/?next=/platform/
.. _available databases: https://www.beat-eu.org/platform/databases/
.. _publicly available experiments: https://www.beat-eu.org/platform/experiments/
.. _publicly available stored searches: https://www.beat-eu.org/platform/searches/
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